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    RETURNS & EXCHANGES

    How do I begin a return or exchange?

    Please contact our Customer Care Team and we will provide detailed instructions on how to process your return/exchange.

    Where do I return my order?

    After speaking to our Customer Care Team all products should be return shipped to Sixsox Inc. PO Box 20009 Carrville PO Concord ON L4K 0C0.

    If you are shipping any item(s) over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

    What if I'm not satisfied?

    Don't stress, we never leave our amazing customers hanging.

    We have a 100% satisfaction guarantee on our products and any complaint or request will be reviewed by one of our staff.

    Quality speaks louder than any advertisement ever could. We stand by all of our SixSox products.

    How long is the return/exchange period?

    Our return policy lasts 90 days, unless otherwise stated.

    To be eligible for an exchange, your item must be unused, unwashed and in the same condition that you received it in.

    Each case will be reviewed on an individual basis. We always require a receipt, order # or proof of purchase.

    Late or missing refunds

    If you haven’t received a refund on time, first double check your banking statement.

    Contact your credit card company or bank; it may take some time before your refund is officially posted.

    If you’ve done all of this and you still have not received your refund, please contact us at help@sixsox.com

    Refund Policy

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

    If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 days.

    Return Postage

    Return postage is not included and the customer is required to pay for the return postage.

    COVID-19 Delays

    Our staff continues to fulfill all orders same/next day at our facility.

    Due to Covid-19, Canada Post is still experiencing delays and increased delivery times are common for certain parts of Canada.

    STILL HAVE ANY QUESTIONS?